Frequently Asked Questions; �AQUA VITALI��, A Natural Spring Water.

Q: Is your water really from a spring? I have heard that some companies just bottle tap water and say it is spring water.
A: Our water really is from a natural spring source.
BioNeed Company sarl.� �AQUA VITALI�� NATURAL SPRING WATER� actually located the perfect spring source first, and then built our bottling plant there. Our plant is built at the spring source near the peak point of the Sannine Mountains at an altitude of 1850 meters above sea level, in a small town by the name of Tarshish in the El-Metn province of Lebanon. There have unfortunately been a cases in the industry where water marketed as being from a natural glacier or spring source, has been in fact tap water.

Q: How long can I store my AQUA VITALI� NATURAL SPRING WATER�?
A: AQUA VITALI� NATURAL SPRING WATER� can be easily and safely stored for several years; however, we realize that storage conditions vary greatly. Our spring water is best stored in a cool, odor-free and dry environment, and should be stored away from non-food products and direct sun light.



Q: What are your bottles made of?
A: Our bottles are made from 100% pure PET 1 (polyethylene terepthalate). Our 5 Gallon is made from PC (Poly Carbonate) material. This is the most widely used for beverage containers around the world.



Q: Do you add fluoride to your water?
A: No, we do not. We do have a small amount of naturally occurring fluoride, which ranges from 0 to 0.01 parts per million.



Q: Can I buy stock in your company?
A: Our company is privately owned. We are not offering stock to the public at this time.



Q: Does AQUA VITALI� NATURAL SPRING WATER� use 1 Micron filters to filter the spring water?
A: We utilize Absolute Filtration, a filtration method that the bottled water industry recognizes as an indicator of water purity. An Absolute-rated filter removes 100% of all particles of a given size. Filters are usually rated in microns, according to the size of particles that a filter will remove. A micron is one one thousandth of a millimeter. A one micron Absolute filter will remove 100% of all particles that are one micron (or larger) in size. Many spring waters are produced using one micron absolute filters. At AQUA VITALI� NATURAL SPRING WATER�, we exceed this standard by using 0.2 micron absolute filters. This unique, advanced absolute filtration technology effectively removes 100% of all particles 8 times smaller than the 1 micron industry standard for filtration. So, in answer to this question, we use a filter five times smaller than an absolute 1 micron filter, and to our knowledge, our system uplifts you to this level of purity.



Q: How is spring water different from tap water?
A: Tap water is also known as municipal or city water. This is the drinking water supplied by public utilities and it may be obtained from a variety of sources including reservoirs, streams, wells or lakes. It rarely comes from an actual spring. Municipal water is commonly chlorinated and filtered extensively for sanitation purposes.



Q: Can you send me a complete analysis of your spring water?
A: AQUA VITALI� NATURAL SPRING WATER� is tested for hundreds of different constituents, and we meet the standards of the Lebanese Health Administration, as well as standards of the World Health Organization. We are licensed annually, and regularly inspected by state officials. Please forward your mailing address to us, and we will be happy to send you an analysis of our spring water. Send us an email or call our office, +961-4-925173, and speak to one of our Customer Service Representatives.



Q: How is spring water different from purified water?
A: The Total Dissolved Solids, or TDS, listed by many spring water manufacturers on their labels, provides information as to the levels of some minerals present in the water. TDS levels vary among all waters. Distillation and Reverse Osmosis (RO) are two processes used to prepare purified water. Purified water is defined by strict standards detailed in the Lebanese Pharmacopoeia. Purified water is usually used by the pharmaceutical industry and by other specialized industries who require water from which all naturally occurring trace minerals and other constituents have been removed. Purified water, distilled water and water processed by Reverse Osmosis are almost always from a municipal source. They are not necessarily desirable as drinking water - as the natural minerals have been removed. These trace minerals provide nutrition and a pleasing taste profile to the water. Highly processed waters, by definition, contain fewer Total Dissolved Solids than natural spring waters. TDS is not an indicator of water purity except in a very general sense. AQUA VITALI� NATURAL SPRING WATER� contains an ideal profile of naturally occurring minerals which provide excellent quality water and an outstanding taste to the consumer.



Q: How pure is your water?

A: The purity of AQUA VITALI� NATURAL SPRING WATER� is guaranteed by numerous factors:
• Our spring water is obtained from protected natural spring sources.
• Over 4 million meters of protected lands surrounds our spring.
• AQUA VITALI� NATURAL SPRING WATER� is located at an altitude of 1850 meters above sea level, in an unpopulated area away from civilization,    where nature is still at its prime.
• Water from our protected source is monitored constantly to detect any minute changes in the microbiological, chemical or physical characteristics    of the water to insure that the initial purity remains unchanged.
• Our spring water is bottled at the source, eliminating the risk of potential contamination that can occur during bulk transport of the water. Our    bottling facilities manufacture our own supply of PET bottles on site.
• In compliance with regulations, ozone is used at our bottling facility to avoid the use of chemical sterilization. Ozonation is a process of injecting   water with ozone (O3) gas. This process guarantees sanitation and is just another step AQUA VITALI� NATURAL SPRING WATER� takes to    insure the purity of our product.
• AQUA VITALI� NATURAL SPRING WATER� uses a 0.2 micron absolute filter, a filter 8 times smaller than industry standard.



Q: Where can I buy AQUA VITALI� NATURAL SPRING WATER�
A: If you would like assistance on this matter contact our customer service department by email or call our office, +961-81-197185, and speak to one of our Customer Service Representatives.